We do not claim to make items new again.
We manage customers’ expectations at the initial consultation of repair.
Repair work is done at the customer's responsibility.
A 50% deposit is required before any work is performed.
There are No Refunds for any repairs or cleaning. All sales are final.
Work performed cannot be undone and returned to its original state.
Leather, suede, and fabric cannot be guaranteed against cracking, rain spots, or fading of color.
Over time changes in color or finish may occur on all leather types.
Uneven coloring is common and may appear more visible after cleaning.
In some cases, bleeding may occur on canvas bags during cleaning.
We hand-mix colors to match the existing color as closely as possible.
Dyes look different when viewed in different types of lighting.
We suggest you insure your package and use a shipper that provides tracking (UPS, FedEx, or USPS Priority Mail).
Artbag is not responsible for packages damaged or lost during shipping.
All domestic return shipping is done via UPS. Shipping fees are non-refundable.
The customer is responsible for return shipping even if they decide not to proceed with our services.
Bags left over 60 days following completion will be considered abandoned.
We guarantee all of our repairs (excluding zippers and cleanings) for 9 months.